So quite surprisingly, I actually got a call from the LP Critical Care Department on Friday. The representative went through a convoluted explanation about the delay in my laptop being due to problem with the parts manufacturers not making enough replacement parts for the number of laptops sold. He didn’t explain why they failed to contact me; instead he shuffled past that negligence by saying that they had just decided to replace my laptop with a brand new machine. (Don’t get me wrong, new equipment is great. But my chief problem with that department was the lack of communication, not that they couldn’t solve problems when they actually got me on the phone.) He then went on to tell me how the new machine would end up being better than the one I previously had: how they were tossing in all the bells & whistles like 250GB hard drive, 2GB Ram, 256MB of Video Ram, Fingerprint Reader, TV tuner, etc. At this point, I just wanted to get to the end of the conversation and move on with my day, so I confirmed my address and contact information, he said it would take 7-15 business to build and ship, then we ended the call.
So now I have a brand new computer coming that outpaces both my existing desktop, and the laptop I had to purchase while I was waiting for my old one to get back from the repair center. The upside is that now I can use the new laptop for all my photography & image processing needs without worry of slowing my system down. The only downside is now I’m forced to purchase new programs updates for all the software I had old XP versions of because they are too old to qualify for free updates.
No comments:
Post a Comment